Moving Beyond Disconnected Communications
Many organisations have already experienced the first-hand impact of late 2008 challenges in the Financial and Business banking industry. Within the local market, we are seeing more budgets being frozen and investment only in reduction of quantifiable operational cost. Reduction in head count is making it even more difficult to ensure that your growing customer base is still receiving the high level of service they have always experienced. It is within these times that your high level skills need to be retained in order to make sure you have necessary skills to ensure that your business does not fall into the same slump as many global organisations.
From an IT perspective we are seeing more postponed planned upgrades or enhancements to infrastructure and IT divisions are being told to sweat their assets. This is all very well, however, IT is still responsible to provide solutions to business that assist in increasing productivity and reducing operational cost, with existing infrastructure. IT is still required to provide a technology enhancement business environment.
Through Microsoft Unified Communications, you are able to create a virtual business environment built on your existing infrastructure platform. This means no ‘rip & replace’ and modular deployments are possible according to your specific business needs. With the Microsoft Unified Communication solution, Staff are always on and connected allowing them to respond quicker to customers, partners and colleagues.
Reduction in travel and expenditure is a quantifiable saving and your users are able to work smartly in a comfortable environment without increasing cost to retain customers.
Galdon Data is hosting weekly Roundtable discussions on Microsoft Unified Communications, for more information contact
events@galdon.co.za.
