OpenText RightFax Searchable PDF
Creating Searchable Content from Fax Images
Large enterprise wide storage systems combined with Enterprise Content Management (ECM) applications have become common investments for organizations looking to manage the large volumes of content and data pertaining to their business transactions. The return on investment is staggering, as efficiency gains, reduction of costs through consolidation (storage and paper reduction for example) and risk avoidance due to compliance mandates are huge drivers for a company’s long term cost-controlled IT strategy.
At the core of the ECM and Storage Management system are a company’s business documents and data. Alongside this core of critical information are systems with the ability to apply discovery and retrieval methods such that information can be searched and retrieved easily.
Not all documents or information that ends up in an ECM system are the same. Faxes for example, are difficult to search since after all, they are mere images of a document, albeit legally binding and acceptable in its photographic form. Mining for the true content of a fax requires various methods of intervention, some manual and some more automated. Companies have standardized the managing of faxes on enterprise fax server systems to do just that. Today’s fax server has various complex methods in which to accept and route captured faxes into their business workflows. A logjam occurs however when faxes are archived or stored and at some point require a future search and retrieval. Because it’s an image, the information on the fax is rarely able to be identified and thus properly indexed and searched upon. The overhead involved in managing faxes in an ECM then affects the bottom line as productivity and efficiencies are challenged.
The objective is to then raise the level of content that can be gleaned from a fax. This paper introduces OpenText RightFax and its ability to convert incoming faxes into searchable documents. This paper highlights a new method to convert captured business faxes into searchable content which improves efficiency, productivity and leverages ECM investments.
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