Newsletter

Contact centers come in all shapes and sizes. To meet the needs of internal “customers,” some departments in large organizations even perform a contact center role without thinking of themselves as contact centers. At the other end of the spectrum are enterprise-class operations that might have agents at multiple sites.....

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"Success depends upon previous preparation, and without such preparation there is sure to be failure." - Confucius

Around the office or out in the field, Plantronics delivers three new communication tools that support Unified Communications (UC) solutions and remote working strategies. Capitalizing on various UC platforms, the ability to work remotely and connect to conference and business calls is on the rise. Plantronics has you...

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With its new Jabra Speak™ 510 speakerphone – Jabra targets the mobile worker to a further extent than ever before. Featuring Bluetooth® technology – Jabra Speak 510 enables even more user flexibility - and meets increased demands for mobility, at home, in the workplace or on the go...

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Oracle has released Security Alert CVE-2013-0422 to address a vulnerability affecting Java running in web browsers. Please review this alert to determine whether your site is vulnerable and learn how to mitigate this vulnerability. This vulnerability is rated as HIGH...

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