Leading business communications for the digital age.
Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact centre and customer experience management, and networking, along with related services to large enterprises, midmarket companies, small businesses and government organisations around the world.
Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
Furthermore, they are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. Avaya offers solutions in three major categories of solutions for better engagement: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. All three are supported by Avaya’s portfolio of professional and support services.
Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers contact centre solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.
- Contact Centre Efficiency
- Customer Experience
- Topline Growth
Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.
- Communications Optimization
- Worker and Team Productivity
- Mobility Enablement
Instead of multiple protocols that create network complexity, Avaya provides one fabric-based protocol that forms a single virtual control layer across the entire network. Fabric Connect automatically configures the core switches by understanding the edge configuration—and everything becomes simpler. Applications can be rolled out quickly, recoveries are faster, device servers attach automatically, and the network runs at business speed.
- Network Virtualisation
- Unified Access
- Video Surveillance
Avaya cloud-based engagement solutions let you pay as you grow, provide the latest endpoints or applications, and support business processes that drive success. Our public, private, and hybrid offerings deliver rich features and user experiences. The flexibility and scaling advantages of cloud delivery transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.
- Cloud Options
- Private Cloud Services
Unified Communications and Collaboration
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can count on unrivalled scalability and flexibility to support every location, from small branches to corporate headquarters. Contact Avaya or an Avaya Authorised Partner to start defining the right unified communications solution for your business.
- Communication and Messaging
- Platform and Infrastructure
- Video and Conferencing
Customer Experience Management
Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, Omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences. To explore solutions for better managing your customer experience, contact Avaya or an Avaya Authorized Partner.
- Omnichannel Assisted Experience
- Omnichannel Automated Experience
- Actionable Insights
Avaya transforms the typical network complexity that makes it difficult for companies to handle surges in applications, mobile devices, and compute environments. Our unique end-to-end fabric and SDN architecture removes the layers to create a network that is dynamic, agile, and simple. This results in faster time-to-service, greater agility, dependable business continuity, and increased efficiency—to run your network at the speed of business. Contact Avaya or an Avaya Authorized Partner to start a conversation about the right communications networking solutions for your business.
- Software-Defined Networking
- Ethernet Switches
- Access Control
- Wireless Networks
- Network Management
Avaya offers subscription services hosted in the cloud for high-performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy-to-use services, you eliminate capital investment and gain the ability to scale the services to meet your changing needs. Contact Avaya or an Avaya Authorized Partner to start a conversation about cloud-based communications for your business.
- Partner and Service Provider Cloud Solutions