The Convergence of Voice and Data Reporting
Communication Costs no longer stem solely from Telephony Use
In the quest to improve your customers contact experience with your organisation, it is imperative that you have the correct tools available to immediately evaluate the performance and effectiveness of your most mission-critical resources.
Even as companies implement tougher and more detailed policies for the use and control of phones, faxes, e-mail, and other communications tools, many suspect that abuse of these resources remains a problem. Just as access to these tools can enhance productivity, they can just as easily detract from it.
VSA RAMpage is a unique product offering whereby all your business resources can be monitored centrally by means of a single directory of users and contacts, thus empowering your organisational managers to make the call.
VSA RAMpage 2009, a Resource Accounting and Management software, is designed to help you collect, analyse, and interpret important information from a multitude of data sources and data source types, relating it to a directory of users and contacts, empowering your organisation's managers to make decisions that improve employee productivity, optimise usage of resources, and control and allocate costs.
Employees require telephone, email, and Internet access in order to carry out your business operations, but this access can just as easily divert their attentions from their primary responsibilities. Many companies put into operation policies that will establish the parameters employees must follow when using phones, faxes, e-mail, and internet facilities. Other enterprises deny access to unauthorised phone numbers, e-mail addresses, or web sites, but none of these solutions provide a universal remedy. The only way to be assured that your resources are being used to assist and profit your business, and not costing you money from lost productivity, is to monitor conformity with established corporate standards.
VSA RAMpage is designed to produce the report you want for disk usage quotas, facsimile usage, telephony usage, internet browsing, email traffic, and printer/copier usage. Built-in report experts guide you step by step through selecting report templates and customising report display options, and setting query filter criteria. Geographic maps and graphs communicate information visually when words and numbers are simply not enough.
The flexibility of VSA RAMpage doesn't end with customising reports - your reports can be published in a variety of formats including Adobe Acrobat (PDF), Microsoft Word, Excel, email, and even over the Web.
Whether it's the web master in IT, the promotion manager in marketing, the database administrator in finance or the CEO, VSA RAMpage is a powerful tool designed to help everyone analyse and interpret the information that's important to them.